Event Briefs: Learning from our mistakes and commiting to a quality enviroment

An event brief is an attempt to get to the heart of a condition adverse to quality. This is usually an error or a decision that has led to mistakes, lost time and/or re-work. The event brief ignores the people (no names are ever used) and focuses instead on the behaviours and decisions made up to and during the event.

It is NOT an exercise in blame. It is an attempt to learn from what happened, to help us learn how to avoid further repeat events and demonstrate a process that is dedicated to ensuring quality, safety and a commitment to a life-long learning cycle in all the work we do.

Mistakes and events are inevitable; This will try to ensure that we learn from each and every event. That is an example of our commitment to quality and life-long learning

Description

A staff team member was not coherently briefed on the staff payment process.

A staff team member was not coherently briefed on the staff payment process.

A member of the sub-contract team's data was not captured correctly.